FAQ
We accept all major credit and debit cards such as Visa, MasterCard and PayPal. In addition, we offer payment by proforma invoice and payment on delivery for local orders.
Processing takes 1 to 2 business days.
Reklamacije sprejemamo 14 dni od datuma dostave. Zamenjani izdelek mora biti v prvotnem stanju, z vsemi etiketami in embalažo. Poškodovani izdelki niso upravičeni do reklamacije in bodo odposlani nazaj naročniku.
Yes, we designed our Frenchie collection to cater to dogs with a wider chest. So, our Frenchie collection is also suitable for pugs, Boston terriers and smaller English bulldogs. Please double-check our sizing guide, especially the chest measurement to make sure the fit is just right!
Please reference each individual product’s specific size chart to find your perfect fit. If you have any questions or want some insider info send us an email at info@pancho.si. For most dogs, chest circumference is the most important measurement. Most of our products are made with cotton and polyester so they are stretchy. If stuck between two sizes always pick the larger of the two - dogs love wiggle room!
All of our payments are handled by the Braintree payment gateway. Braintree is a PayPal owned market leader in payment services obligated by PCI DSS (Payment Card Industry Data Security Standard).
