{"id":3,"date":"2021-04-21T07:45:00","date_gmt":"2021-04-21T07:45:00","guid":{"rendered":"https:\/\/www.pancho-shop.si\/?page_id=3"},"modified":"2023-08-28T11:05:31","modified_gmt":"2023-08-28T11:05:31","slug":"splosni-pogoji","status":"publish","type":"page","link":"https:\/\/www.pancho.si\/en\/splosni-pogoji\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7296f706 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7296f706\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9784b4\" data-id=\"5c9784b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3507290 elementor-widget elementor-widget-heading\" data-id=\"3507290\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS AND CONDITIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de29e38 elementor-widget elementor-widget-text-editor\" data-id=\"de29e38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The general terms and conditions of the PANCHO online store are drawn up following the Consumer Protection Act1 (ZVPot-UPB2) based on the recommendations issued by the Chamber of Commerce and Industry of Slovenia and international e-commerce codes. The protection of your personal information is regulated by the Privacy Policy. General Terms and Conditions and Privacy Policy are published on our website www.pancho.si. Changes to the General Terms and Conditions and Privacy Policy become effective on the day they are published and are binding for the website user.<\/p><p>S spletno trgovino upravlja podjetje FORTUN-5, prodaja, zastopanje in transport d.o.o. (v nadaljevanju FORTUN-5 ali mi).\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e1f4c3 elementor-widget elementor-widget-heading\" data-id=\"5e1f4c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMPANY INFORMATIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4486c elementor-widget elementor-widget-text-editor\" data-id=\"4d4486c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Podjetje: FORTUN-5, prodaja, zastopanje in transport d.o.o.<br \/>Sede\u017e podjetja: Vojkova cesta 58, 1000 Ljubljana<br \/>Mati\u010dna \u0161tevilka: 9020004000<br \/>Dav\u010dna \u0161tevilka: SI 15048969<br \/>Registration authority: District Court of Ljubljana<br \/>Contact: info@pancho.si or +386 70 787 777<\/p><p>General Terms and Conditions are always published on our website. The buyer is bound by the General Terms and Conditions applicable at the moment of purchase (placement of online order).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b09dca2 elementor-widget elementor-widget-heading\" data-id=\"b09dca2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PRODUCTS OFFERED<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2eedb38 elementor-widget elementor-widget-text-editor\" data-id=\"2eedb38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Website www.pancho.si provides products for pets, with emphasis on dog suits for various occasions. All apparel is made of quality materials and comes in various sizes, which makes it suitable for several dog breeds. Every product contains a detailed description of its' features (size, material and other technical details).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4334f66 elementor-widget elementor-widget-heading\" data-id=\"4334f66\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AVAILABILITY OF PRODUCTS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-026df64 elementor-widget elementor-widget-text-editor\" data-id=\"026df64\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our products are available in Slovenia and abroad. We aim to deliver the products you have ordered in the shortest possible time. If we are unable to deliver the product due to logistics or any other problems, you will be notified in advance via email.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-006d629 elementor-widget elementor-widget-heading\" data-id=\"006d629\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EMAIL ADVERTISING<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c5f9d elementor-widget elementor-widget-text-editor\" data-id=\"e9c5f9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>FORTUN-5 je zavezanec za pla\u010dilo davka na dodano vrednost (DDV). Cene so v evrih (EUR), veljajo v trenutku oddaje naro\u010dila in nimajo vnaprej dolo\u010dene veljavnosti.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8820a elementor-widget elementor-widget-heading\" data-id=\"9f8820a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">YOUR ORDER<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39693c2 elementor-widget elementor-widget-text-editor\" data-id=\"39693c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>An order can be placed by a natural person or legal entity. If a legal entity is making the purchase, additional fields need to be filled in for the identification of the legal entity and responsible person of the legal entity. The order is valid when placed by the buyer by clicking the complete purchase button in the basket. In case of suspicion that an order has resulted in a fraud on the online store, we reserve the right to reject the order. By placing an order, the buyer also confirms that he is familiar with these general terms and conditions and that he has been expressly notified of them.<\/p><p>Prodajna pogodba med FORTUN-5 in vami kot kupcem je v spletni trgovini www.pancho.si sklenjena v trenutku, ko vam FORTUN-5 po\u0161lje prvo elektronsko sporo\u010dilo o potrditvi naro\u010dila. Od tega trenutka naprej so vse cene in drugi pogoji dolo\u010deni in veljajo tako za FORTUN-5 kot za vas. Prodajno pogodbo hranimo v elektronski obliki. Na va\u0161o pisno zahtevo vam jo lahko kadarkoli posredujemo preko elektronske po\u0161te.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c66cd3f elementor-widget elementor-widget-heading\" data-id=\"c66cd3f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PAYMENT OPTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d7414 elementor-widget elementor-widget-text-editor\" data-id=\"c7d7414\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We accept the following methods of payment at www.pancho.si:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>cash on delivery,<\/li><li>bank transfer to the company\u2019s account based on the pro forma invoice...<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5eac6 elementor-widget elementor-widget-text-editor\" data-id=\"fb5eac6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em>All prices are in Euro (EUR) and include the value-added tax (VAT) but not the cost of delivery. Prices and discounts valid at the time of the order apply. Expiry dates for promotional prices are specified in the online store.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-464f69b elementor-widget elementor-widget-heading\" data-id=\"464f69b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ba504 elementor-widget elementor-widget-text-editor\" data-id=\"a3ba504\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We cooperate with several courier companies for the delivery of ordered goods. The buyer is informed of the courier delivery charge prior to placing the order. After the buyer has fully paid for the product, the parcel will be submitted to the selected courier company in two working days.<br \/><br \/>We aim to deliver the ordered goods in no more than 14 days. If the product is not in stock at the time of order or there are other logistic issues, the delivery time may be longer. You will be informed of it in advance via email.\n\nIn case you don\u2019t wish to wait on out of stock product, please inform us and we will remove the item from your order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e68f6c elementor-widget elementor-widget-heading\" data-id=\"9e68f6c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DAMAGED OR LOST GOODS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfce13b elementor-widget elementor-widget-text-editor\" data-id=\"bfce13b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\" translation-block\">We are not liable for any damages caused by courier companies. If upon receipt you noticed your parcel is damaged, priorly opened and has goods missing or damaged as a result of it, you can launch an investigation via the shipping company that delivered it. This must generally be done immediately after receiving a defective package. If you have any further questions or require our assistance in such cases, you can contact us.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e52a621 elementor-widget elementor-widget-heading\" data-id=\"e52a621\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISSUE OF INVOICE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02ad78c elementor-widget elementor-widget-text-editor\" data-id=\"02ad78c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The buyer receives the invoice for ordered goods by mail (in the parcel together with the ordered goods) and this constitutes proof of payment made by the buyer in full before the order was placed. The invoice states the price and all the costs relating to the purchase.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df40d96 elementor-widget elementor-widget-heading\" data-id=\"df40d96\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DISCOUNT CODES<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c3828e elementor-widget elementor-widget-text-editor\" data-id=\"4c3828e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the user has a valid discount code, they need to enter it in the selected box in the order form.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c136385 elementor-widget elementor-widget-heading\" data-id=\"c136385\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOW TO USE DISCOUNT CODE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c30645 elementor-widget elementor-widget-text-editor\" data-id=\"3c30645\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>When placing your order fill in the required information and also type in the discount code if you have it. Only one discount code can be used per purchase. Promotions, discount codes, and free shipping are mutually exclusive and cannot be combined.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6109c elementor-widget elementor-widget-heading\" data-id=\"6c6109c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PURCHASE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e906b1 elementor-widget elementor-widget-text-editor\" data-id=\"2e906b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can place your order on www.pancho.si online store by filling in the order form. In order to complete your order, you need to fill in all the fields marked with an asterisk:<\/p><p>1. Delivery address<\/p><p>Provide the required contact details marked with an asterisk (name, surname, address, city, postal code, email address) we need to confirm and complete the order and deliver the goods.<\/p><p>2. Delivery cost<\/p><p>The price of delivery will be clearly marked in the form used to submit the order. In case your order qualifies for complimentary shipping, that will also be evident in the same form. Ordered goods will be delivered via the shipping company.<\/p><p>3. Payment options<\/p><p>Izberete lahko med naslednjimi na\u010dini pla\u010dila:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>cash on delivery,<\/li><li>bank transfer to the company\u2019s account based on the pro forma invoice...<\/li><\/ul><\/li><\/ul><p>4. Discount Code<\/p><p>If the user has a valid discount code, he needs to enter it in the selected box in the order form.<\/p><p>5. Purchase completion<\/p><p>Your purchase is completed when you have received confirmation of payment with an overview of the placed order to your email address. The buyer needs to communicate any changes in no more than 24 hours to our email address info@pancho.si or +386 70 787 777.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-411776f elementor-widget elementor-widget-heading\" data-id=\"411776f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONSUMER'S RIGHTS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c85a3f3 elementor-widget elementor-widget-text-editor\" data-id=\"c85a3f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With distance contracts, you have the right as a consumer to inform us unambiguously within 14 days via email or any other communication channel that you are withdrawing from the contract without stating the reason for your decision.\nIn no more than 14 days after you have informed us of the withdrawal, you need to return the goods to EKO DAN. You are to return the goods to Litijska cesta 35, 1000 Ljubljana.<\/p><p>Najkasneje v roku 14 dni od oddaje obvestila o odstopu od pogodbe morate podjetju FORTUN-5 vrniti blago na naslov Vojkova cesta 58, 1000 Ljubljana. Blago je potrebno vrniti nerabljeno, nepo\u0161kodovano, nespremenjeno in v originalni nepo\u0161kodovani embala\u017ei z vso prilo\u017eeno dokumentacijo. V nasprotnem primeru vra\u010dilo blaga ni mogo\u010de. Neposredne stro\u0161ke vra\u010dila blaga nosite kupci blaga. Pri vra\u010dilu blaga je potrebno po\u0161iljki predlo\u017eiti ra\u010dun za kupljeno blago, obenem pa pripi\u0161ite va\u0161e osebne podatke in transakcijski ra\u010dun, na katerega \u017eelite prejeti vrnjeno pla\u010dilo. Vra\u010dilo pla\u010dila bomo opravili v 14 dneh od prejema obvestila o odstopu od pogodbe.<\/p><p>Pri odstopu od pogodbe, kjer je bila kori\u0161\u010dena koda za popust oziroma promocijska koda, se ta sredstva upo\u0161tevajo kot popust in se ne vrnejo. Na va\u0161 TRR se vrne le pla\u010dani znesek, obenem pa se vrne tudi promocijska koda v obliki nove kode.<\/p><p>Skladno z veljavno zakonodajo odgovarjamo za morebitne stvarne napake na naro\u010denih izdelkih. Morebitno reklamacijo sporo\u010dite po izbranem komunikacijskem kanalu, vrnjenemu blagu pa mora biti prilo\u017eena kopija originalnega ra\u010duna. O stanju reklamacije vas bomo sproti obve\u0161\u010dali.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ba1b7 elementor-widget elementor-widget-heading\" data-id=\"a3ba1b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EMAIL ADVERTISING<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5a3761 elementor-widget elementor-widget-text-editor\" data-id=\"e5a3761\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>FORTUN-5 bo z vami stopil v stik preko sredstev komunikacij na daljavo le, \u010de se s tem strinjate. Oglasna elektronska sporo\u010dila bodo vsebovala naslednje sestavine:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>clearly and unambiguously marked as commercial messages<\/li><li>the sender will be clearly shown, various campaigns, promotions and other marketing techniques will be marked as such<\/li><li>the terms for participation will also be clearly set out<\/li><li>clear and conspicuous unsubscribe option,\nusers\u2019 wish not to receive advertising messages will be strictly obliged<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85b4cf9 elementor-widget elementor-widget-heading\" data-id=\"85b4cf9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EXCLUSION OF LIABILITY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe65919 elementor-widget elementor-widget-text-editor\" data-id=\"fe65919\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We reserve the right to shut down the website or prevent access to it for technical and other problems and maintenance, which also means disrupted or no access to the online store. In the event of technical problems on the website, we reserve the right to cancel all submitted orders affected by the technical problem. If your order has been canceled, you will be informed of it in the shortest possible time and instructed what to do next. Users need to make sure they have relevant software (antivirus) protection in place before accessing and using the website.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b1705 elementor-widget elementor-widget-heading\" data-id=\"c8b1705\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">GRAPHIC DESIGN<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d00b06 elementor-widget elementor-widget-text-editor\" data-id=\"6d00b06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Spletna trgovina www.pancho.si in vse objavljene vsebine (npr. podatki in slike artiklov, grafi\u010dni in video elementi itd.) so za\u0161\u010diteni in jih ni dovoljeno reproducirati ali uporabljati brez predhodnega pisnega dovoljenja podjetja FORTUN-5.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ed1d7 elementor-widget elementor-widget-heading\" data-id=\"c8ed1d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS AND DISPUTES<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0cbaec elementor-widget elementor-widget-text-editor\" data-id=\"a0cbaec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We comply with the applicable European laws on consumer protection and we will do everything in our power to fulfill our duties; Including, but not limited to: setting up an effective complaint handling system and appointing a person the buyer may contact in the event of problems over the phone, via email or regular mail.<\/p><p>Prito\u017ebo lahko oddate preko elektronskega naslova info@pancho.si, preko telefonske \u0161tevilke 070\/787-777 ali na naslov Vojkova cesta 58, 1000 Ljubljana. Postopek obravnave prito\u017ebe je zaupen. Najkasneje v petih delovnih dneh bomo potrdili prejem prito\u017ebe in vam sporo\u010dili predviden \u010das njene obravnave ter vas vseskozi obve\u0161\u010dali o poteku postopka.\u00a0<\/p><p>We are aware of the disproportion between the economic value of the claim and the costs incurred in the court of law when it comes to handling consumer disputes in court. This is also the key reason why consumers generally do not opt for resolving their dispute in a court of law. Given that information, we will make every effort to solve any dispute by mutual agreement. In the event of litigation, the court of consumer\u2019s permanent residence will have the jurisdiction.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf70fa elementor-widget elementor-widget-heading\" data-id=\"2cf70fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OUT-OF-COURT RESOLUTION OF DISPUTES<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-801dd9a elementor-widget elementor-widget-text-editor\" data-id=\"801dd9a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In accordance with the legal standards, we do not recognize any facilitator of out-of-court resolution of consumer disputes to be competent to resolve a consumer dispute that a consumer might engage in accordance with the Out-of-Court Settlement of Consumer Disputes Act.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a37cf70 elementor-widget elementor-widget-text-editor\" data-id=\"a37cf70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><em><strong>Enjoy your shopping on PANCHO online store!<\/strong><\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fccc0d elementor-widget elementor-widget-text-editor\" data-id=\"0fccc0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ljubljana, February 2020<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SPLO\u0160NI POGOJI POSLOVANJA Splo\u0161ni pogoji poslovanja spletne trgovine PANCHO so sestavljeni v skladu z Zakonom o varstvu potro\u0161nikov (ZVPot-UPB2), na podlagi priporo\u010dil GZS in mednarodnih kodeksov za e-poslovanje. Varovanje va\u0161ih osebnih podatkov je urejeno s politiko zasebnosti. Splo\u0161ni pogoji poslovanja in politika zasebnosti sta objavljeni na na\u0161i spletni strani www.pancho.si. Spremembe splo\u0161nih pogojev poslovanja in&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Splo\u0161ni pogoji - Pancho<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pancho.si\/en\/splosni-pogoji\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Splo\u0161ni pogoji - Pancho\" \/>\n<meta property=\"og:description\" content=\"SPLO\u0160NI POGOJI POSLOVANJA Splo\u0161ni pogoji poslovanja spletne trgovine PANCHO so sestavljeni v skladu z Zakonom o varstvu potro\u0161nikov (ZVPot-UPB2), na podlagi priporo\u010dil GZS in mednarodnih kodeksov za e-poslovanje. Varovanje va\u0161ih osebnih podatkov je urejeno s politiko zasebnosti. Splo\u0161ni pogoji poslovanja in politika zasebnosti sta objavljeni na na\u0161i spletni strani www.pancho.si. 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